The TQM JournalManuscript prepared for submissionMeta-review and industry roundtable2026
Building Blocks for a Continuous Improvement-Driven Operational Excellence Program: A Synthesis of Systematic Literature and Industry Expert Roundtable Insights
Diego Caputo, Caitlin Tran, Ethan Andrews, Allison Ledford, Gregory Harris
- Purpose
- Continuous improvement and operational excellence are well studied, but the evidence is spread across many separate reviews and is rarely checked against what practitioners say matters. This study asks what industry emphasizes when it builds a CI-driven OpEx program, and where that agrees or disagrees with the academic literature.
- Design
- Two evidence streams side by side: a review of 22 published systematic reviews on CI and OpEx, found through a PRISMA-guided search, and a structured roundtable with CI and OpEx leaders from cement, automotive, commercial-vehicle and wood-products manufacturing. Each speaker's input was coded against eleven themes for depth.
- Findings
- The literature talks mostly about methods and toolkits: Lean, Six Sigma, DMAIC. Practitioners talk about the management system that keeps improvement alive: a people-first culture, the right KPIs, sustainment, operator voice, training and standards. Sustainment stands out: central for practitioners, yet covered by only 4 of the 22 reviews.
- Practical implications
- A five-phase sequence for building a CI-driven OpEx program that starts with culture: foundation building, employee engagement, process implementation, sustainment, and leadership and change management.